Privacy

Privacy Policy

This privacy policy explains how personal information is handled when you use lturok.com, make a property enquiry or contact us about property services.

Who we are

This website is operated by Turok LTD. Property enquiries and services promoted through lturok.com may also involve Lucia Turok in connection with CENTURY 21 London Central, depending on the service you request.

For privacy enquiries relating to this website, contact lucia.turok@century21uk.com or call +44 7707 112 742.

Information we may collect

Depending on how you use the website or our services, we may collect information such as your name, email address, telephone number, property address, property requirements, enquiry details and information you choose to provide in forms, emails, telephone calls or messages.

If you progress with a property transaction or service, additional information may be required for purposes such as identity checks, referencing, compliance, contracts, payments or the administration of a sale, letting or property-related service. Where another organisation is responsible for collecting or processing that information, its own privacy information may also apply.

We may also receive information from third parties where this is relevant to an enquiry or property transaction, for example an owner, applicant, agent, professional adviser, contractor or service provider.

How we use personal information

We may use personal information to:

• respond to enquiries and communicate with you;
• arrange property viewings, valuations and appointments;
• understand your property requirements;
• provide or administer property-related services;
• take steps requested by you before entering into a contract and perform contractual obligations where applicable;
• meet applicable legal and regulatory obligations;
• maintain appropriate business and transaction records;
• operate, secure and improve the website and our services;
• send relevant property or service communications where permitted by law.

Lawful bases

The lawful basis depends on why the information is being used. Depending on the circumstances, processing may be necessary to take steps at your request before entering into a contract, to perform a contract, to comply with a legal obligation, for legitimate business interests where those interests are not overridden by your rights, or on the basis of your consent where consent is required.

If we rely on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

Who we may share information with

Where necessary and appropriate for the relevant service or transaction, personal information may be shared with organisations or professionals involved in providing, administering or supporting that service. These may include estate agency and property-management businesses, landlords, sellers, buyers, tenants, referencing or identity-verification providers, deposit or tenancy-service providers, solicitors, surveyors, contractors, professional advisers, technology and website providers, payment providers and public or regulatory authorities where required by law.

We do not sell personal information to third parties.

International transfers

Some technology or service providers may process information outside the UK. Where personal information is transferred internationally, appropriate protections are used where required by applicable data-protection law.

How long we keep information

Personal information is kept only for as long as reasonably necessary for the purpose for which it was collected, including to provide services, maintain appropriate business records, resolve disputes and meet legal, accounting, regulatory or compliance requirements. The appropriate period varies according to the type of information and the reason it is held.

Cookies and website information

The website may use cookies and similar technologies required for website operation and, where enabled, for functions such as analytics or performance measurement. Your browser may also allow you to control or delete cookies. Where consent is legally required for non-essential cookies, those cookies should not be used until the relevant consent has been obtained.

Marketing

Where permitted, we may contact you about properties or services that are relevant to your enquiry or relationship with us. You can ask us to stop direct marketing at any time by using an unsubscribe option where provided or by contacting us.

Your data-protection rights

Depending on the circumstances and the lawful basis being relied upon, you may have rights relating to access, correction, erasure, restriction, portability and objection. You may also have the right to withdraw consent where processing is based on consent. Some rights are subject to legal conditions and exemptions.

To exercise a data-protection right, contact lucia.turok@century21uk.com.

Complaints

If you have concerns about how your personal information has been handled, please contact us first so that the matter can be considered. You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s data-protection regulator. Current information about making a complaint is available at ico.org.uk.

Security

Reasonable technical and organisational measures are used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No internet-based service can, however, guarantee absolute security.

Third-party websites

lturok.com may contain links to other websites or services. Their privacy practices are governed by their own privacy notices, and we are not responsible for the content or privacy practices of third-party websites.

Changes to this policy

This policy may be updated when our services, website practices or legal requirements change. The current version will be published on this page.

Last updated: 8 September 2026